Sometimes you just don't know.

Dear America,

Do you realize that sometimes when you are mean to people there are consequences? Just thought you should know.

Love,

Brian

So I was talking to a friend tonight and we were remembering all the fun that we had when we worked together. She always got my stupid movie quotes and we could crack on people for hours and it was all fun. She reminded me of how customers can be so rude, not that I need to be reminded, and what we used to do about it.

For one thing, if a customer was rude to me, they usually got decaf. I would never give someone caffeine if they asked for decaf, because you could actually kill someone, but they would get decaf if they ordered regular. They might get coffee that had timed out, had grounds in it, or espresso shots that had sat for a little to long. If they ordered sweet n low they got equal or splenda. They got non fat milk when they ordered whole or two percent. They always got soy when they ordered soy, because again you could hurt someone. In short they never got what they wanted, and I actually would move slower and help all the nice people I could first.

You see, yelling at someone never really works. If you go to a drive thru, and there are no napkins in your bag, what good does it do to yell at the crew member that is working the window. It might not even be their fault. Nine times out of ten the person at the window did not put your order together. So you are yelling at someone for no reason. Now I understand that you husband may have just left you, or that you are fat and ugly, these things happen. But I really don't care. If I can stand there in a little box that is really hot and listen to people say splender and still smile, you can nicely ask for napkins. You see if you do this, you might actually get what you ordered next time :)